At the end of the master class, participants should come out with the following outputs:

  1. A common understanding of what performance management, performance measurement, performance contracts, performance monitoring and evaluation and improved service delivery entails.
  2. A fair assessment of the true value performance management systems brings to governments’ efforts to achieve the objective of quality and efficient services to citizens.
  3. Experience and information on the implementation of performance management systems across Africa and world shared and exchanged.
  4. Recommendation on appropriate means and policy options for optimising and making performance management a key enabler of improved service delivery for citizens across Africa.
  5. Key constraints and pitfalls that impede the optimization of performance management systems for improved service delivery identified and highlighted for corrective interventions.

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